SHIPPING POLICY

We have shipped all over the world including as far afield as New Zealand and the United States and are confident we can ship to you too!

 

Orders

Standard delivery is charged at £3.99 for UK orders.

We try to dispatch all our collars and leads within 5 working days and standard shipping takes between 2-3 working days.

Europe and International Orders

Europe

Standard delivery is charged at £5.99 for orders in Europe.

We try to dispatch all our collars and leads within 5 working days and standard shipping takes between 3-4 working days.

International

Standard delivery is charged at £15.00 for International orders.  This is tracked and signed to make sure your package gets to you safely!

We try to dispatch all our collars and leads within 5 working days and standard shipping to international countries takes between 6-7 working days.​

If you would like your order to get to you faster, please just drop us a message and we can try and organise a speedy production and delivery for you!

Duties & Local taxes

The customer is responsible for any duties and/or taxes at the point of entry into the destination country.

All prices shown include VAT.

RETURN POLICY

We will be happy to accept returns however, postage must be paid to return the item to us and the return postage of £3.99 will be charged for the exchange item.

Items that are faulty on delivery or wanting exchange must be returned to us within 14 days of receipt, in an unused, pristine condition free from any dog hair for a refund of the purchase price minus any P&P costs.

If a product is found to be faulty or broken on arrival it will be fully refunded on return.

We recommend you use a recorded delivery service to return items as we cannot be held responsible for products lost in the post.

Bartock & Boog made to measure items are non-refundable unless faulty on our part, and we must be notified within 14 days of you receiving your bespoke item.

Any goods returned incomplete i.e, parts missing etc. will not be replaced or refunded.

Please note that refunds will be made using the same method as the original payment.

Please return goods to:

13 Holmes Close, Sunninghill, Ascot, SL5 9TJ

PAYMENT METHOD

We accept all credit cards via SQUARE SPACE or PAYPAL and also accept direct bank transfers just drop us a message to discuss further.

WHOLESALE INQUIRIES

We would be delighted to discuss your wholesale needs! 

 

If you would like to discuss further please don’t hesitate to get in touch with us at:

hello@bartockandboog.com

 

or give us a direct call on:

07803535879

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